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	<title>Customer Experience Management &#124; Customer Feedback</title>
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		<title>NICE Integrates Interaction Management and Fizzback Solutions to Enhance Customer Experience</title>
		<link>http://www.fizzback.com/?p=2877</link>
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		<pubDate>Wed, 21 Mar 2012 10:41:59 +0000</pubDate>
		<dc:creator>Tom</dc:creator>
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		<description><![CDATA[The combined direct and indirect Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results Ra’anana, Israel, March 20, 2012, NICE (NASDAQ: NICE), announced today that it has integrated its NICE Interaction Management platform with its NICE Fizzback [...]]]></description>
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		<title>A Look Ahead to 2012</title>
		<link>http://www.fizzback.com/?p=2675</link>
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		<pubDate>Fri, 27 Jan 2012 16:44:45 +0000</pubDate>
		<dc:creator>Tom</dc:creator>
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		<description><![CDATA[The Forrester Customer Experience blog recently gave their predictions for what lies ahead in 2012. The main discussion points included an increase in Executive Level support for customer experience and a growth in education and recruitment within the industry. This appears to clearly demonstrate an increasing importance and emphasis within businesses on successfully managing the [...]]]></description>
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		<title>Winter VOC Forum 2011, A Review</title>
		<link>http://www.fizzback.com/?p=2650</link>
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		<pubDate>Thu, 26 Jan 2012 18:03:55 +0000</pubDate>
		<dc:creator>Tom</dc:creator>
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		<description><![CDATA[Last month’s NICE Fizzback Voice of Customer Forum 2011 was another roaring success. Taking place at the British Museum, located in the heart of London, the forum welcomed customer experience professionals from a range of industries including retail, finance and insurance services, telecommunications, transport, leisure, utilities and the public sector. The forum also paid host [...]]]></description>
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		<title>Telefónica Germany GmbH &amp; Co. selects Fizzback to improve customer experience</title>
		<link>http://www.fizzback.com/?p=2509</link>
		<comments>http://www.fizzback.com/?p=2509#comments</comments>
		<pubDate>Tue, 18 Oct 2011 15:10:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Fizzback, leader in Customer Experience Management (CEM) solutions, is delighted to announce that Telefónica Germany have selected Fizzback to measure and help improve performance across both their retail and contact centre operations. Telefónica Germany, part of Telefónica Europe, offers mobile telecom products, DSL fixed network telephony and high-speed internet services. The company has around 17 [...]]]></description>
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		<title>NICE to Acquire Fizzback</title>
		<link>http://www.fizzback.com/?p=2248</link>
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		<pubDate>Mon, 19 Sep 2011 09:42:35 +0000</pubDate>
		<dc:creator>Tom</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[2011]]></category>

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		<description><![CDATA[&#160; &#160; NICE to Acquire Fizzback, Introducing the Most Complete Customer Experience Management Offering with the Integration of Revolutionary Real-Time Voice of the Customer Solution • To create a complete Voice of the Customer (VoC) offering, combining direct, indirect, and inferred customer feedback, as part of NICE’s cross-channel analytics based solutions • Fizzback’s event-driven SaaS-based [...]]]></description>
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		<title>Virgin Media selects Fizzback</title>
		<link>http://www.fizzback.com/?p=2012</link>
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		<pubDate>Wed, 24 Aug 2011 18:41:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<category><![CDATA[2011]]></category>

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		<description><![CDATA[Fizzback is proud to announce it has been selected by Virgin Media to enhance their customers’ experience and drive performance improvement across their call centres. Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company delivers ultrafast broadband connections as well as the [...]]]></description>
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		<title>Don Hales, An expert look into customer service</title>
		<link>http://www.fizzback.com/?p=2018</link>
		<comments>http://www.fizzback.com/?p=2018#comments</comments>
		<pubDate>Wed, 24 Aug 2011 15:19:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Don Hales, founder of World of Customer Service takes time to speak with Fizzback’s Head of Customer Transformation, Lee Mostari, on how technology is being implemented to drive improvement and excellence in customer service. So, can you start by telling us, why you are so interested in Customer Service? Don: I always knew how important [...]]]></description>
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		<title>Fizzback clients score highest in regulator report</title>
		<link>http://www.fizzback.com/?p=1805</link>
		<comments>http://www.fizzback.com/?p=1805#comments</comments>
		<pubDate>Thu, 28 Jul 2011 08:40:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[&#160; Fizzback clients, T-Mobile and O2, have achieved the highest scores in customer service and First Call Resolution (FCR) within the UK mobile industry, according to a recent report published by the independent regulator Ofcom. The report looking generally at customer service within the UK communications industry, pitted T-Mobile and O2 against other mobile industry [...]]]></description>
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		<title>Fizzback Voice of Customer Forum 2011</title>
		<link>http://www.fizzback.com/?p=1777</link>
		<comments>http://www.fizzback.com/?p=1777#comments</comments>
		<pubDate>Wed, 27 Jul 2011 11:44:20 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[The Summer Voice of Customer Forum 2011, held on H.M.S. President, London, was a roaring success with well over 100 delegates in attendance from Canada to Australia to Scandinavia, Netherlands, Korea and of course the UK across a broad spectrum of industries. The forum, sponsored by Sitel and Amdocs, took place on the sunny banks [...]]]></description>
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		<title>Fizzback Goes Global</title>
		<link>http://www.fizzback.com/?p=1500</link>
		<comments>http://www.fizzback.com/?p=1500#comments</comments>
		<pubDate>Wed, 08 Jun 2011 14:29:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[2011]]></category>

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		<description><![CDATA[In the last couple of months Fizzback has aggressively expanded into global markets, opening new offices around the world, actively participating at key customer experience events from Las Vegas to Sydney and continuing to win new business in multiple geographies and continents. Fizzback has been able to share its thought leading innovations and demonstrate why [...]]]></description>
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