The Solution
Fizzback provides services that enable you to listen to customers in the place and at the point that they are experiencing your services: real time, point of experience feedback. This means encouraging ‘on the spot’ customer feedback by consumers whilst they are in-situ whether on a bus, in a branch or leaving a service outlet.
Feedback is captured through a range of electronic channels readily available to consumers such as SMS or mobile email.
The powerful Fizzback engine then instantly analyses and interprets the feedback delivering it to you in a format that ensures you receive a continuous and real-time view of your customers’ satisfaction levels, issues and priorities.
Read some of the benefits that our clients tell us they obtain by using Fizzback>>.