The role of Incentive schemes in Call Centres
A thought leading white paper produced by Fizzback’s Professional Services team entitled “The Role of Incentive Schemes”, which looks at ways of driving customer satisfaction & employee engagement in contact centres.
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9 Startling facts you may not know about the contact centre
With Fizzback soliciting over 175,000,000 interactions this year our Professional Services and Customer Transformation Teams have discovered some startling facts that you may not know about the contact centre.
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10 Golden Rules to Master Customer Engagement
Fizzback’s Insight Consulting team’s latest white paper entitled: “10 Golden Rules to Master Customer Engagement” is now available for download! Including numerous mini client success stories from a range of leading brands, Fizzback share some best practices for engaging with customers, capturing the voice of the customer and transforming feedback into genuine business improvement.
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Three Thought Leadership Pieces in one
These white papers span a number of topics all connected with customer satisfaction and tying it to business performance:
- The Role of Incentive Schemes in Driving Customer Satisfaction & Employee Engagement in Contact Centres
- Customer Loyalty: Making it Easy
- Developing a Successful Customer-Centric Program: Ownership & Operationalisation
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Driving rapid return on investment in mobile telecommunications
In this paper, Fizzback demonstrates how leading telecom companies have driven 25-36 point improvements in advocacy, up to 61% reductions in complaints and a 16% increase in first call resolution.
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Context is King: Redefining Engagement Context
Ad:tech presentation, ‘Context Is King’ by Fizzback’s Rob Keve and Jonathan MacDonald from OgilvyOne.
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The 6 Laws of Customer Experience
The fundamental truths that define how organizations treat customers. From Bruce Temkin’s blog, ‘Customer experience matters’ (experiencematters.wordpress.com)
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