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• Telefónica Germany GmbH & Co. selects Fizzback to improve customer experience

  18 Oct 2011

  Fizzback, leader in Customer Experience Management (CEM) solutions, is delighted to announce that Telefónica Germany have selected Fizzback to measure and help improve performance across both their retail and contact centre operations. Telefónica Germany, part of Telefónica Europe, offers mobile telecom products, DSL fixed network telephony and high-speed internet services. The company has around 17 million private and business subscribers across Germany with over 3,000 agents and 1,000 stores. The company was looking for a solution which would gather feedback from every part of their business and consolidate the insights gained into one source, to fully understand the voice of [...]

• NICE to Acquire Fizzback

  19 Sep 2011

      NICE to Acquire Fizzback, Introducing the Most Complete Customer Experience Management Offering with the Integration of Revolutionary Real-Time Voice of the Customer Solution • To create a complete Voice of the Customer (VoC) offering, combining direct, indirect, and inferred customer feedback, as part of NICE’s cross-channel analytics based solutions • Fizzback’s event-driven SaaS-based solution conducts an automated real-time dialog in natural language with consumers via mobile, web, or social media, resulting in up to 50% response rates, well above industry norms at under 10% • Real-time feedback with high response rates enable Fizzback’s customers to deliver quality and [...]

• Virgin Media selects Fizzback

  24 Aug 2011

  Fizzback is proud to announce it has been selected by Virgin Media to enhance their customers’ experience and drive performance improvement across their call centres. Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company delivers ultrafast broadband connections as well as the most advanced interactive TV service to over half of all UK homes, and is expanding this cable network to reach thousands more people across the country. Virgin Media wants to combine its industry leading services with industry leading customer service from thousands of agents in [...]