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BT BusinessLearn how BT Business, in partnership with Fizzback, has achieved an increase in customer satisfaction by 23% and a Net Promoter Index improvement of 38 points. download case study |
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fonehouseLearn how fonehouse, the British independent mobile phone retailer responded to the extra scrutiny on their customer service following exposure in Mary Portas: Secret Shopper. Find out how the company refreshed its image, part of which has included teaming up with Fizzback. download case study |
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TescoLearn how one simple question enables the UK’s leading retailer to capture the Voice of the Customer and earn customers’ lifetime loyalty. download case study |
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ButlinsAs Butlins celebrates its 75th Birthday, the company continues to invest and develop keeping it ahead of the game in the British holiday industry especially in the area of customer service. download case study |
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MeteorAs the mobile arm of leading Irish Telecommunications company Eircom, Meteor is committed to bringing the benefits of real competition to the Irish market. download case study |
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The Carphone WarehouseFizzback was engaged as a key element of acompany-wide cultural change programme; signalling Carphone Warehouse’s determination to make a clear transition from sales, to service culture. download case study |
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T-MobileWith the backing of the UK Board, Fizzback was deployed across the organisation to measure satisfaction at a number of critical moments of truth in the customer journey. download case study |
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National ExpressNational Express turned to Fizzback™ to address customer experience issues. A sticker is placed next to every coach seat, inviting customers to text their feedback to the company at the point of experience. download case study |
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Phones 4uPhones 4u aim to raise the customer service bar for the industry, set in the context of their strategy to retain the highest market share in new UK contract sales, and continue to grow overall market share. download case study |
