T-Mobile’s Head of Satisfaction for Customer Service, Lee Mostari is speaking at European Customer Experience World on Thursday May 21st. Lee will outline how T-Mobile’s customer service team has driven improvements in customer satisfaction, agent performance and first call resolution by harnessing the power of the Fizzback system to engage every customer that calls.
The event takes place at the Radisson Edwardian Heathrow, with Lee’s session starting at 2:45pm. For more information, visit:
http://www.ecew.co.uk/
