In the last couple of months Fizzback has aggressively expanded into global markets, opening new offices around the world, actively participating at key customer experience events from Las Vegas to Sydney and continuing to win new business in multiple geographies and continents. Fizzback has been able to share its thought leading innovations and demonstrate why we are the global leaders for real-time customer feedback and Customer Experience Management (CEM).
4th Customer Experience Management 2011 – Sydney:
Attended by some of the leading companies from Asia and the Pacific, the 4th Customer Experience Management 2011 conference reinforced the need for strong customer-centric strategies. Fizzback’s Head of Customer Transformation, Lee Mostari spoke at the event on his experiences in Customer Experience & Customer Insight and how Fizzback helps to transform businesses to drive service and employee excellence.
The event signalled Fizzback’s entry into the Asia Pacific region, with the company recently signing its first client to add to the quickly growing Fizzback family.
RCA Annual Convention 2011 – Las Vegas:
The Rural Cellular Association (of which Fizzback are associate members) started off a number of key conferences in the USA for Fizzback. In the coming weeks, Fizzback are also strongly engaged with the 12th Annual Call Centre Week, also in Las Vegas, and the Forrester Customer Experience Forum 2011 in New York.
The RCA convention coincided with the opening of Fizzback’s North American office, based in Atlanta. With a rapidly growing number of staff, Fizzback will look to continue expansion, adding to our already world class client base. The new address can be found on our website by clicking here.
3rd Customer Experience Management in Telecoms – Barcelona:
Hosted by Allan Lloyds, the conference was attended by an exclusive list of Customer Experience professionals from leading brands from across EMEA.
Lee Mostari spoke at the event which recently took place in Barcelona; his talk entitled “Using Customer Feedback to inform your CEM Strategy and take Tangible Actions” explores how to use real-time feedback and ensure the data gathered is actionable. The content and commentary is available through email, please contact [email protected] .
If you would like more information on our global reach and how Fizzback can help your business, please email [email protected]. Alternatively browse our site and have a look at our thought leading white papers or case studies from leading global brands.
About Fizzback
Fizzback is the leading software provider for Real-Time Customer Feedback and Customer Experience Management (CEM) resulting in increased customer loyalty and employee performance. The award winning Fizzback solution helps companies listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth. Tesco, Eurostar, T-Mobile, O2 and other major Global Telecommunication companies make up just a part of our growing customer base.
