NICE to Acquire Fizzback
NICE to Acquire Fizzback, Introducing the Most Complete Customer Experience Management Offering with the Integration of Revolutionary Real-Time Voice of the Customer Solution • To create a complete Voice of the Customer (VoC) offering, combining direct, indirect, and inferred customer feedback, as part of NICE’s cross-channel analytics based solutions • Fizzback’s...
Read MoreVirgin Media selects Fizzback
Fizzback is proud to announce it has been selected by Virgin Media to enhance their customers’ experience and drive performance improvement across their call centres. Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company delivers ultrafast broadband connections as well as the most advanced interactive TV service to over half of...
Read MoreDon Hales, An expert look into customer service
Don Hales, founder of World of Customer Service takes time to speak with Fizzback’s Head of Customer Transformation, Lee Mostari, on how technology is being implemented to drive improvement and excellence in customer service. So, can you start by telling us, why you are so interested in Customer Service? Don: I always knew how important customer service was to the well being of organisations...
Read MoreFizzback clients score highest in regulator report
Posted by admin on Jul 28, 2011 in News | 0 comments
Fizzback clients, T-Mobile and O2, have achieved the highest scores in customer service and First Call Resolution (FCR) within the UK mobile industry, according to a recent report published by the independent regulator Ofcom. The report looking generally at customer service within the UK communications industry, pitted T-Mobile and O2 against other mobile industry companies with both...
Read MoreFizzback Voice of Customer Forum 2011
Posted by admin on Jul 27, 2011 in News | 0 comments
The Summer Voice of Customer Forum 2011, held on H.M.S. President, London, was a roaring success with well over 100 delegates in attendance from Canada to Australia to Scandinavia, Netherlands, Korea and of course the UK across a broad spectrum of industries. The forum, sponsored by Sitel and Amdocs, took place on the sunny banks of the river Thames and brought together leading professionals from...
Read MoreFizzback Goes Global
Posted by admin on Jun 8, 2011 in News | 0 comments
In the last couple of months Fizzback has aggressively expanded into global markets, opening new offices around the world, actively participating at key customer experience events from Las Vegas to Sydney and continuing to win new business in multiple geographies and continents. Fizzback has been able to share its thought leading innovations and demonstrate why we are the global leaders for...
Read More
