Speakers
Agenda (Wed 6 July)
(Subject to change)
| 09.30 -10.00 | Registration & Welcome Coffee | |
| 10.00 -10.05 | Welcome & Introduction | |
| 10.05 -10.30 | Transformation through a holistic view of the customer experience | Fizzback |
| 10.30 -10.55 | Our journey to customer delight – the O2 way | O2 |
| 10.55 -11.20 | Focusing on the Customer | Fonehouse |
| 11.20 -11.45 | Coffee Break | |
| 11.45 -12.10 | Being No 1 in customer service at BT Business | BT Business |
| 12.10 -12.35 | Delivering a successful CEM Programme | Fizzback |
| 12.35 -13.15 | Executing your Voice of Customer Strategy (Panel) | Tesco, LSG, Virgin Media |
| 13.15 -14.15 | Networking Lunch | |
| 14.30 -16.00 | User group: How do you utilise Fizzback? – Open discussion Where are we going? – Future directions What else can we do? – Additional services |
Fizzback Existing Customers Only |
